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Contact Center Questions

Telephone

800-228-5453
916-414-5040 (FAX)

For the security of your account information, be prepared to provide your Client ID or Social Security Number and your date of birth.

The following menu options are available by dialing the corresponding number:

Number Information/Service
1

Account Data

2

Survivor / Disability Benefit Caseworker

3

Benefits Counseling & Workshops

4

Contact Center Agent
7 a.m. to 6 p.m. (Pacific Time)
Monday through Friday

5

Contact Resources
CalSTRS contact information



Online Messaging

Send a secure inquiry to member services by completing and submitting the online form.




myCalSTRS Online Messaging

Registered myCalSTRS members, Log in to View Your Inbox. Get answers to personal account questions from a CalSTRS Representative.


Pension Abuse Reporting Hotline

Report a case of suspected pension spiking or other abuse to CalSTRS.


Notification of Death

Submit a Notification of Death to report the death of a CalSTRS member, benefit recipient, option beneficiary or designated recipient.


Cash Balance Benefit Program

Information about the program or submit inquiry.


Pension2®

Information about the program, request enrollment packet, or submit inquiry.


CalSTRS Ombudsman

Contact the Ombudsman for help with resolving problems not solved through usual channels.


Mailing Address
CalSTRS
P. O. Box 15275
Sacramento, CA 95851-0275

Physical Address
Member Services
100 Waterfront Place
West Sacramento, CA 95605

Driving Directions
Room Rental Information

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